General FAQ

General Questions Are Answered Here
4 articles

How to Open a Ticket?

Step 1. Click "Need help? Open a ticket here."Step 2. Fill out the form.Step 3. Click "Send Message"

I Can't Create a Ticket

Please ensure that your pop-up blocker is disabled.It can be one of the reasons why the form doesn't show on your end.Also, try using another browser to see if the problem still exists.

What is your refund policy?

We offer a 30-days money-back guarantee period for all of our products.As long as you have notified us via ticket before the 30-days period, we are going to honor your refund request.Make sure to send us a ticket along with your order # and email address so that our support team can assist you accor...

Can I get an Invoice?

If you purchase through JVzoo, we cannot give you an invoice because we don't have this kind of option inside our platform.If you purchase through Paddle, please send an email to assist@paddle.com along with your order # to get a copy of your invoice.